I got an email from PayPal saying I have an order, but there is no order in the CoreCommerce admin area
Created by: Daniel Cox
Modified on: Tue, Feb 12, 2019 at 10:37 AM
There are one of two ways that your store won't be updated when a customer completes the order at Paypal. The first is if the customer doesn't click on 'Continue' at the end of process on PayPal. PayPal requires the customer to click on continue in order to send a response back to our system to complete the order in your store. If the customer doesn't do that, your store doesn't get updated.
The second way is if Instant Payment Notification (IPN) isn't setup correctly on PayPal. IPN connects back to your store and lets the system know that the payment went through. If IPN isn't setup, then the transaction completes on PayPal, but the store is never updated and the order never completes. To find out more about how to setup IPN, you should visit PayPal. During the process of setting up IPN, you may be asked for a URL to link back to your store. This URL should point to a response file that is on your store. The URL looks something like this:
https://www#.corecommerce.com/~yourstore/orderSubmitted.php (the # in the www# would be replaced with the number of the server you are on). If you are using your own SSL certficate it would be https://www.mystoredomain.com/orderSubmitted.php
You would change the domain name to match what your store uses. Once you have saved that URL, PayPal will be able to update your store when a payment is made through their system.
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.