Corecommerce
Support

Order Management

Create an Automatic Order Confirmation Email (i.e. Auto-responder)
The CoreCommerce platform allows you to create standardized emails which will be sent to customers immediately once an order is placed, i.e. an order confirm...
Wed, Jan 9, 2019 at 8:03 AM
Set Up Automatic Order Shipped Email Notifications For Customers
Each time an order is moved to shipped status you can have an email go out to the customer letting them know the order has been shipped. To enable automati...
Tue, Feb 12, 2019 at 10:36 AM
Change the Order Status of an Order
To change the status of a single order, follow the steps below: Log in to the admin panel of your online store. Click on Orders (left-hand menu) an...
Tue, Feb 12, 2019 at 10:36 AM
Input an Order Manually
To input an order manually (manual orders are called "phone orders" in the system): Log in to the admin panel of your online store. Once si...
Tue, Feb 12, 2019 at 10:36 AM
Set Minimum and Maximum Order Quantities
You can set both a minimum order quantity and a maximum order quantity that a customer may purchase of a particular product. If a customer attempts to order...
Tue, Feb 12, 2019 at 10:36 AM
Enable Inventory Tracking
Inventory tracking allows you to keep track of inventory levels as products leave your shop or warehouse.  To enable inventory tracking: Log in to th...
Tue, Feb 12, 2019 at 10:37 AM
Receive a Notification When an Order is Declined
\If an order is declined you can choose to be notified by email.  This email will contain information about the order and why it was declined by the payment...
Tue, Feb 12, 2019 at 10:37 AM
Edit An Order After It Has Been Placed
Yes, you can edit an order after it's been placed. You can edit both the order items and pricing as well as the billing and shipping addresses. To edi...
Tue, Feb 12, 2019 at 10:37 AM
Receive Copy of a Customer Receipt and/or Order Shipped Email
To receive a copy of the customer receipt email and order shipped email, follow these steps: Log in to the admin panel of your online store. Click ...
Tue, Feb 12, 2019 at 10:37 AM
Issue a Refund to a Customer
With most gateways, if you need to refund or credit an order, you will need to do that on your gateway's end. However, with a few of our gateway integr...
Tue, Feb 12, 2019 at 10:37 AM