Enabling Custom Backordering


  • Go to Settings→ Inventory Settings → Inventory Tracking
  • Select Allow negative inventory
  • Allow Custom Backordering with Negative Inventory" will appear. 
    • By default, this is OFF. turn this ON
    • During the Add to Cart process, the system will check to see what the current stock is (like it normally does when the Allow negative inventory setting is selected). 
  • If the quantity being added is more than what's in stock, then before you add to cart, the system will say:
    • There are only 5 of [SKU/name] in stock, and you have added 10, do you want to back order the other 5?
  • If you say no, it will only add the available amount (5 items) to the cart.
  • If you say yes, it will add two line items: one line with the 5 available products and another with the 5 back ordered. 
    • The back ordered line item will have back ordered next to the product name.
  • When you check out, if you have back ordered items in the cart, they will NOT be included in the order subtotal, shipping, or tax calculation. 
    • The customer will ONLY be charged for the items that are currently available.
    • When the order is submitted, the back ordered items will be removed from that order and added into a new Pending status The subtotal will be added and calculated into the order.
    •  The shipping will NOT be calculated in the new Pending Order, but the tax will.
  • You, as the admin, will then manually charge that Pending order. 
  • You will need to calculate the shipping yourself and add in that cost. 



Here are some additional details about this feature:


  • Works with product detail file upload
  • Does not work with bundle inventory tracking
  • Works with inventory tracking by product
  • Works with inventory tracking by options and personalizations
  • Does not work with chart type personalizations
  • Does not work with quantity with checkboxes type personalizations
  • Does not support clickable images type personalizations
  • Works with options
  • Works with personalizations
  • Does not support items added to cart through a coupon code
  • Does not support product bundling
  • Does not support setup fees
  • Does not support custom fees
  • Works with reward points
  • Works with affiliate commissions
  • The back ordered order does not support coupons
  • Works with password protected products
  • Does not support gift registries
  • Does not support multiple shipping addresses
  • Does not support custom fields
  • Does not support COD
  • Does not support handling
  • The back ordered order does not support discounts
  • Does not support POS