In collaboration with UPS, CoreCommerce has developed three (3) new tools giving your customers more flexibility when shipping and returning products via UPS. The services are in addition to the real-time rate quotes, label printing and shipment tracking tools already available to you.
The UPS terms for these new services are the UPS “Access Points”, UPS Store “Locator” and Mail Innovations. The enhancements are optional (configured in your CoreCommerce Admin) and increase the options your customers have for receiving and returning your products.
UPS Access Point Locations, offers a way for customers to select alternative shipping destinations. UPS Access Point™ locations are convenient places, such as The UPS Store, local grocery stores, gas\petrol stations, and other local businesses that offer easy package drop-off and pickup. UPS Access Point locations can be staffed retail locations or unstaffed locker locations. With evening and weekend hours, UPS Access Point locations fit consumers' schedules. This service is offered in over 50 origin countries and 19 destination countries that UPS serves.
This is a fast, convenient way for your customers to find alternative “ship to” locations close to their work or home, complete with a map and the store hours. Customers are not always home and this convenience enhances their confidence that your product will be received.
On the checkout page, your customers will see an alternative ship to option. With the Locator API enabled, customers can select an alternative shipping location (i.e. a UPS Store). Which will say “Pick up from UPS Access Point”. If the customer selects “Pick up from Access Point”, they will see a 2nd drop down with a map, store details and the associated shipping rates.
The Access Point, when selected, will be saved as the Shipping Address for this specific order.
The UPS Locator tool, enables your customers to locate the nearest UPS Store (where they can drop off a return - all done inside CoreCommerce). When the customer is logged in and reviews an order that was shipped using UPS, they will see a button that says “Find Nearest UPS Store”.
When they click this button, Corecommerce will show the customer a form with their shipping address auto populated and CoreCommerce will search and return a list of UPS Stores near that location. The customer can control the distance using the “Search Radius” select at the bottom of the form. By default it will use “5 Miles”. A search will show a list of results for the UPS stores/locations nearest to the supplied address.
UPS Mail Innovations has been added, which is a joint venture between UPS and the USPS where packages are picked up by UPS and ultimately delivered to the customer by the USPS. It is typically for high volume mailers with packages below 1 pound and is available for domestic and international delivery.
Enabling the New Features:
To enable Access Points, Locator and Mail Innovations in your CoreCommerce Admin, login to your admin and navigate to Settings > Shipping Settings > Configure Real Time Carriers. Or, if using the design wizard, configure shipping. Once there, you will see a checkbox for each optional feature under the UPS section.
In your Admin, there is also a “Re-register” button, please click it and it will associate your UPS account with CoreCommerce. All your previously entered UPS customer information will be preserved (account number, discounts).
All the functionality we developed with all locations supported by UPS globally. These new features are in addition to the existing functionality, including:
UPS and CoreCommerce have teamed up to deliver a more convenient way for your customers to receive products and drop off returns. If you have any questions, please contact our support team, email@example.com.
Real-time rate quotes
Label printing directly from the CoreCommerce store admin, you can easily reference the knowledge base on UPS setup.
Tracking of a shipment - Customers of merchants can see tracking information in their “my account section” of the merchant’s web site and in the email “order shipped” notification.
The first step in configuring UPS for your online store is to open a UPS Web tools account. To open an account, go to https://www.ups.com/myups/info/openacct or call 1-800-PICK-UPS.
Once you have opened an account, the next step is to configure the CoreCommerce admin panel:
- Log in to the admin panel of your online store.
- Click on link in the upper right corner and click Shipping Settings.
- Click "Configure Real-Time Carriers."
- Do you use real-time shipping rates, order tracking, or label printing? > YES
- Select UPS from menu > SAVE and CONTINUE
- Make sure that "Real Time Rate Quotes" is selected.
- Register or Re-Register your UPS account.
- Once you are done registering your account you will click SAVE and CONTINUE
After you are done with this, you will need to configure your shipping group(s).
- Once the Shipping Groups are set up you will configure which UPS methods you would like each zone to use.
- Make any other changes needed and then click Save.
Print UPS Labels
The first step in configuring the CoreCommerce admin panel to print UPS labels is to obtain an API Access key from UPS.
To request an Access Key:
- Go to ups.com and log in with your User ID and password. If you do not have a UPS.com User ID and password, click on the New User link at the top of the page and follow the prompts to complete the registration process. If you have already registered for My UPS.com, we recommend you create a new user ID and password for use with UPS Developer APIs.
- Hover over the Support tab near the top of the page and then click on Technology Support.
- Click the "UPS Developer Kit" link, located in the Tools and Resources section.
- Click on the "Request an access key link," located in the How to Get Started section.
- Complete the Secondary Contact Information section.
- Select the account number you wish to associate with the Access Key.
- If you do not have a UPS account number click the Open a UPS Account link.
- If you already have a UPS account number but it is not listed, click the Add a UPS Account link.
- Click the Request Access Key button.
- The access key and the access type for each Developer API will be displayed. This information will also be emailed to you.
Once you have the Access Key, you can set up the label printing in your CoreCommerce admin panel:
- Log in to the admin panel of your online store.
- Click on in the upper right and click on Shipping Settings.
- Click on "Configure Real-Time Carriers."
- Turn Do you use real-time shipping rates, order tracking, or label printing? > YES
- Make sure UPS has a checkmark
- Register (or Re-register) and be sure to select "Yes" when it asks if you are planning on using label printing or negotiated rates. Input your Access Key and ups.com login information in the new fields that appear.
- When done, click the Next button, and you can then continue to configure UPS any further if need be. At this point, you should be ready to print labels.