Initial Notification: PayPal live site maintenance - September 25

This message was sent by PayPal to all merchants who use PayPal services.

Initial Notification: PayPal live site maintenance - September 25
Impacted Products/APIs: REST APIs, Online Checkout, Homepage, Mobile In-Store, PayPal Here
Maintenance Start Time: Fri, 25 Sep 2020 03:00 GMT
Maintenance End Time: Fri, 25 Sep 2020 09:00 GMT
Initial Notification:

During the time indicated, there will be up to 2 minutes of impact during which merchants may experience the following:

  • Merchants and customers may experience higher-than-normal declines to transactions.
  • Merchants may encounter an increased number of "10001 - Internal Error" and/or "520002 - Internal Error" responses for API calls.
  • PayPal users may also experience errors accessing the PayPal website ( and/or the PayPal checkout flows.
  • PayPal REST APIs may result in HTTP 500 errors.
  • PayPal Here and Mobile In-Store payments may not complete.

Please note that due to the nature of this maintenance the timing of possible impact can not be narrowed down. However, impact, if experienced, is expected to be minimal.

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